Please note: In November/December (Peak Period), we will be aiming to get your orders out by next business day but please be patient with us if there is a slight delay.
FOR AUSTRALIAN SHIPPING
FREE SHIPPING FOR ALL ORDERS OVER $99 AUSTRALIA WIDE*
This postage cost includes a cardboard box or home compostable satchel, plastic-free packaging and carbon neutral delivery to your door.
You will also be supplied with a tracking number and email updates of the progress of your shipment. We use Australia Post or Sendle to send out our orders across Australia.
It can take approximately 1-4 business days for Metro and 4-6 business days for Rural to receive depending on where you are located.
Processing of order:
If your product is in stock, we will post to you by the next business day.
FOR INTERNATIONAL SHIPPING
We use Australia Post Standard Post with Tracking Service to send out our orders across the World. If your product is in stock, we will post to you by the next business day.
Shipping times vary according to the country you reside in however you will receive a tracking number by email to keep up to date with when to expect your order.
International shipping rate is based on delivery location and order weight and is calculated at checkout.
If your product is in stock, we will post to you within 2 business days after placing the order.
Australia Post International delivery zones | Estimated Time frame
Please note the above time frame is an estimate only and is subject to unforeseen delays.
Sendle is Australia's First 100% Carbon Neutral Delivery.
How do they offset?
Sendle has partnered with South Pole Group to offset the emissions of every parcel that is picked up and delivered with Sendle. Each year, Sendle's community of business owners have been given the opportunity to direct their impact by choosing the projects that offset Sendle's carbon emissions. Projects they currently support can be read about here
Packaging
As a business, we feel have a responsibility to Planet Earth by supplying our products in the most eco-friendly option available. That is why you will find no plastic packaging in your order. Tea Shakers are packaged in cardboard and our Tea comes in home compostable packaging.
Depending on the product ordered we use Home Compostable Satchels, Cardboard envelopes or Mailing boxes that provide cushioning protection to post our products to you. These can be reused by yourself or recycled in your kerbside bin.
Rest assured, you will not receive any excessive plastic packaging, yet your order will be safely and securely packed with paper packaging.
Returns
Our desire is that you will be completely happy with your purchase but if for some reason you are not satisfied with the product, please contact us at hello@matchayutea.com to let us know how we can help.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once open our Teas are exempt from being returned. We are happy to report we haven't had anyone disappointed with the quality of our tea so far!
Only our accessories are eligible for return (subject to review).
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
All transactions are final. No refunds can be made for change of mind.
If you are returning faulty or incorrect items, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The Shopify payment transaction fee we incur is non refundable and will be deducted from final refund amount.
If your order is lost in transit and we can determine it is the postage carrier's fault, you may be eligible for a refund.
Please contact us at hello@matchayutea.com to determine whether you are eligible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@matchayutea.com.
Exchanges (if applicable)
We replace items if they are defective or damaged.
Or if the product received is not what you have expected, please send us an email at hello@matchayutea.com so we can discuss further.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
